“The most useful book on creating enduring organizational change I have ever read” (Robert Sutton, author of The No Asshole Rule)Named a Best Book of the Year by Behavioral Scientist and Next Big Idea Club The chaos of everyday business forces people into an exhausting, ineffective, seemingly never-ending cycle of work-arounds, firefighting, and Whac-a-Mole. The irritatingly urgent crowds out the lastingly important. There has to be a better way. And there is: the game-changing discipline of dynamic work design improves productivity, reduces costs, and increases efficiency, ensuring that all parts of a company can work in concert. It has been used in organizations around the world to close the gap between results promised and results delivered. The five principles of dynamic work design—solve the right problem, structure for discovery, connect the human chain, regulate for flow, visualize the work—have yielded breakthrough results in settings ranging from biotech labs and hospitals...
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